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As governments at all levels across Canada have expanded their digital service offerings, the user experience has often not met the high expectations of residents. Constrained resources, complex organizations, limited human capacity, and massive I...
On-demand
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Tuesday, April 23, 2024 · 12:00 PM EDTAre you tired of the daily grind of manual transactions and paperwork overload? It's time to simplify the workload for clerks and revolutionize how fines and pleas are managed.
Join our groundbreaking webinar to explore how you can dramatically r... -
Tuesday, April 9, 2024 · 1:00 PM EDTJoin us for an exciting exploration of the evolving landscape of digital government services in Canada!
Provincial governments have been adding digital channels for many services over the past decade, and the pandemic accelerated this shift, but ... -
Wednesday, March 27, 2024 · 12:00 PM EDTState and local governments have been adding digital channels for many services over the past decade, and the pandemic accelerated this shift. However, the lackluster customer experience in most online services has constrained end-user adoption — ...
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Tuesday, November 21, 2023 · 12:00 PM ESTOur final episode of the PayIt Digital Government Excellence Symposium will be the culmination of everything learned throughout the Digital Government Excellence Symposium — specifically, how to thoughtfully engage residents and drive channel shi...
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Wednesday, November 15, 2023 · 12:00 PM ESTThe acute need for digital government modernization as a part of the overall digital transformation is nothing new. And so is the disillusionment with being able to do it fast. Contrary to what you may have heard, your agency CAN quickly upgrade ...
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Wednesday, November 8, 2023 · 12:00 PM ESTAs government departments strive to enhance the resident experience online, they’ll encounter new considerations, challenges, and successes. The fourth episode of the PayIt Digital Government Excellence Symposium explores best practices for achie...
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Wednesday, November 1, 2023 · 12:00 PM EDTThe third episode of the PayIt Digital Government Excellence Symposium will explore how to shape a future-ready government that leverages technology for agency efficiency and enhanced resident experiences. Find out what tactics agencies should p...
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Wednesday, October 25, 2023 · 12:00 PM EDTIn the second episode of the PayIt Digital Government Excellence Symposium, we will focus on creating digital experiences that delight residents (because THAT’S how you retain users). Attendees will get practical tips to enhance resident engagemen...
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Wednesday, October 18, 2023 · 12:00 PM EDTWelcome to the PayIt Digital Government Excellence Symposium. During this event kick-off session, we will take a look back at what 2023 meant for digital service delivery advancement. Government agencies have set ambitious goals to improve the re...
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Wednesday, June 7, 2023 · 2:00 PM EDTGovernment departments have big goals to improve the resident experience online. It’s good for resident trust and satisfaction, and it’s good for agency efficiency.
Digital government comes with massive benefits — and new considerations, from ac... -
Tuesday, May 30, 2023 · 12:00 PM EDTWhen it comes to government services, governments and residents want the same thing: self-service made easy. Digital service delivery reduces agency costs significantly while driving resident satisfaction and trust.
But making the shift can be c... -
Wednesday, May 17, 2023 · 12:00 PM EDTDigital engagement platforms streamline government services by providing a gateway for citizens to access a wide range of services through a single easy-to-use platform — anytime, anywhere. This has revolutionized the way residents interact with g...
Series
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SymposiumOctober 18 - November 21 | Get ready for PayIt’s Digital Government Excellence Symposium: a curated series of six webinars designed to help agencies exceed their digital transformation goals. Leading experts in government technology will join us t...
