MyCustomer
On-demand
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Tuesday, November 28, 2023 · 2:00 PM GMTAre you ready to explore AI's impact on customer service and contact centres? Join us for a webinar with Calabrio's Ed Creasey and CX advisor, author & speaker Adrian Swinscoe. We’ll delve into the latest research findings by Calabrio on the role ...
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On-demandIn the latest episode of the CX Leader Sessions, we speak with Matt Watkinson, consultant, speaker and author of one of the most celebrated books on CX - ‘The Ten Principles Behind Great Customer Experiences’.
Matt’s latest book - published earli... -
On-demandIn the latest episode of the CX Leader Sessions, we speak with Matt Watkinson, consultant, speaker and author of one of the most celebrated books on CX - ‘The Ten Principles Behind Great Customer Experiences’.
Matt’s latest book - published earli... -
On-demandThe time for organisations to make meaningful change when it comes to DEI is long overdue. More inclusive workplaces are three times more likely to be high performing, eight times more likely to have better business outcomes, and two times more li...
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On-demandTo enact meaningful change in DEI within your company, it’s crucial you first understand how to collect and use data to inform your strategy.
That's the focus of conversation in this on-demand session as Shakil Butt, DEI consultant and Founder of... -
On-demandThe challenges to building an equitable workplace are numerous and complex, so how are today’s organisations and employees currently navigating the DEI landscape?
This session unpacks key insights from Culture Amp’s 2022 Workplace DEI report and ... -
Tuesday, March 28, 2023 · 11:00 AM BST“Neurodiversity refers to the virtually infinite neuro-cognitive variability within Earth’s human population. It points to the fact that every human has a unique nervous system with a unique combination of abilities and needs.” – Judy Singer 1997
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Wednesday, March 22, 2023 · 11:00 AM GMTWhat’s causing you sleepless nights? Which HR conundrums are you struggling to solve?
An increasing number of issues are falling into the laps of HR and we know the burden can be hard to bear. Recent research from Sage shows that 81% of HR leader... -
On-demandThe need to understand customer emotion and improve empathy in organisations has been well-documented in recent times. But how are major organisations putting the theory into practice?
In this on-demand CX Leader Session we discuss:
1. The emoti... -
On-demandMuch has changed over the past two years in the world of customer experience management. Customer behaviours have shifted. Customer preferences have recalibrated. And customer expectations have altered. But what does all of that mean for organisat...
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On-demandIn this roundtable discussion, MyCustomer's Chris Ward is joined by Bernadette Wightman from Genesys and Andrew Small from BT, as they discuss the imperative of delivering seamless experiences across all of today's customer contact channels.
Ela... -
On-demandVoice of the Customer programmes became more important than ever during the past 18 months, as organisations ramped up their customer listening to understand changing consumer preferences. Whether that meant establishing new means to listen to cus...
Past
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Tuesday, November 21, 2023 · 11:00 AM GMTAre you ready to explore AI's impact on customer service and contact centres? Join us for a webinar with Calabrio's Ed Creasey and CX advisor, author & speaker Adrian Swinscoe. We’ll delve into the latest research findings by Calabrio on the role ...
