Every subscription brand fears the same moment. The cancel click. Most merchants treat it like a dead end. That is a mistake.
Here’s the truth that almost no one talks about. Most subscribers who click cancel are not actually done with your brand. They’re overwhelmed, under-served, unsure, or on the wrong product. The click isn’t a goodbye. It’s a request for help.
In this webinar, we sit down with the Co-Founder of ProsperStack, the leading cancellation rescue platform used by top Shopify subscription brands. We will break down the science of why customers cancel and the exact retention tactics that consistently save 25-30% (or more) of at-risk subscribers.
If you run subscriptions on Shopify, this is not optional learning. It is revenue left on the table.
This session will give you proven subscription retention strategies you can implement immediately. The kind that will move MRR, cut churn fast, and fundamentally change how your brand handles “I want to cancel.”
If your brand relies on recurring revenue, you should be in this room.
Agenda
What a high converting cancellation flow really looks like
The silent killers inside most subscription churn journeys
How to turn cancellation flows into retention, feedback, product discovery, and upsell engines
Jay Myers
Co-Founder, Bold Commerce
Jay Myers has been in the ecommerce game for over 25 years. First as a merchant, then a service provider, and today a software provider. His company, Bold Commerce, has helped over 840,000 online stores sell more on Shopify. Their suite of apps helps brands maximize LTV (Customer LifeTime Value), and AOV (Average Order Value).
Bold has been ranked one of Canada's Top Medium-Sized Employers, ranked in the top 50 fastest growing companies in Canada by Deloitte multiple years, a Top Growing Company in Canada by the Globe and Mail, and an Ernst & Young Entrepreneur of the Year winner.
Tony Sternberg
Co-Founder, ProsperStack
Tony Sternberg is the Co-Founder of ProsperStack, a platform that helps subscription businesses reduce churn through optimized, data-driven cancellation and retention flows. Under his leadership, ProsperStack enables companies to automate personalized offers, gather actionable feedback, and retain significantly more subscribers.
Previously, Tony spent more than a decade at CATS Software, where he grew from an early team member to President. That experience shaped his focus on customer retention and workflow design, inspiring him to build ProsperStack as a smarter, scalable solution for SaaS brands. He frequently shares insights on churn reduction, user behavior, and effective cancellation experiences.