WEBINAR DETAILS
  • About
    What's The Thursday Process?

    The Thursday Process is a webinar series hosted by Richardson & Richardson Consulting managing partner Ian Richardson. Every Thursday we host an entrepreneur sharing a process that fundamentally changed their business for the better.

    Live attendees can download a copy of the process we discuss on the webinar to customize and implement in their own business. Registered attendees may watch the webinar on-demand.

    This series is appropriate for business owners and leaders in any industry.

    Who Is Ian Richardson?

    Ian founded Doberman Technologies in 2005, and successfully exited in 2021. He is a certified Paterson Strat Op guide, focused on helping business owners improve their quality of life by maximizing both their productivity and profitability.

    Who is our Guest this week:
    Israel Lang has been in the I.T. channel for 25 years. Throughout his career, and especially over the past 8 years through consulting first and 3 years of practical application, he has noticed a trend around capacity management of service teams. He observed a trend of guess work and a lack of standard practices / metrics for service team human capital capacity management. This process has stemmed out of a desire to move past general best practice conversations and stop expecting service teams to just "deal with it" and stop having Service teams hold the bag poor managerial and sales practices.
  • Agenda
    • Starts at 2 Minutes past 11.30AM
    • HOUSEKEEPING AND DISCLAIMERS
    • INTRODUCTIONS
    • TOPIC OF THE DAY AND BACKGROUND
    • PROCESS DEEP DIVE
    • MANAGEMENT
    • INFRASTRUCTURE AND LESSONS LEARNED
    • ABOUT OUR GUEST
    • QUESTIONS AND ANSWERS
  • Duration
    1 hour
  • Price
    Free
  • Language
    English
  • OPEN TO
    Everyone
  • Dial-in available
    (listen only)
    Not available.
FEATURED PRESENTERS
HOSTED BY
ATTENDED (17)