Join ING's Patryk Urbańczyk, Principal Product Owner, and Mariusz Dybowski, Senior DevOps Expert, as they share their strategy to provide self-service automation to over 500 internal ING groups, representing 1000s of end-users across the global business. They'll share their recommendations to:

* Put the right people, processes, and platforms in place to execute ING’s strategy
* Automate the UAC onboarding process for all stakeholders
* Use UAC’s Business Services to apply access controls and security
* Enable developers with an option to automate via UAC’s workflow designer or to create jobs-as-code using a mix of UAC, Visual Studio, Azure, and Git repositories
* Find the right cadence and depth of detail to train new end-users
* Integrate UAC with tools like ServiceNow, Ansible, VMware, and many more

This self-service automation success story offers inspiration for business and technical audiences, especially those in IT Ops.
Patryk Urbańczyk
Principal Product Owner, ING
A Principal Product Owner at ING, Patryk Urbańczyk has over 15 years of experience in various enterprise IT roles. Part of ING's cloud tribe, he leads the global workload automation team and sets scheduling service standards. He has been involved with ING's implementation of Universal Automation Center (UAC) since ING Belgium's first go-live in 2013. Mr. Urbańczyk is proud to contribute to ING’s self-service automation strategy that supports over 500 internal groups and represents 1000s of end-users across ING’s global business.
Mariusz Dybowski
Senior DevOps Expert, ING
Mariusz Dybowski is a Senior Devops Expert at ING, where he's responsible for the implementation, support, and growth of scheduling services. With over 15 years of experience across many IT areas, Mr. Dybowski manages the internal automation of scheduling, such as onboarding, permissions assignment, maintenance, containerization, plus integration with external systems like Azure, ServiceNow, Ansible, S3, Infoblox, Kafka, vRealize Suite, and monitoring systems. He also introduced a new software-based concept for customers in ING: scheduling-as-code.
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