It is no secret that many would argue that going digital is imperative in today’s climate which includes establishing a strong online presence. Join us as we explore ways to get started with your digital approach while centering the conversation around the benefits of an effective e-commerce and service strategy. We will look at how you can create a more personalized experience for your customers online to create an edge over larger sized companies. Finally – we will talk through ways that you can hone your digital strategy and elevate your brand by making the experience as effortless as possible for your customers.
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Executive Practice Lead, Customer Experience, The Northridge Group, Inc.
Pam has over 25 years of experience in the development and implementation of strategies to improve customer experience, specifically focused on the effectiveness and efficiency of digital sales and service channels and contact center operations....
Senior Digital Marketing Specialist, The Northridge Group, Inc.
Jessica is passionate about assisting clients identify new marketing opportunities and expanding upon current digital initiatives to not only drive sales and brand awareness but create a more effective user experience for customers. Jessica...
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