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Name
Pam Plyler
Title
Executive Practice Lead, Customer Experience, The Northridge Group, Inc.
Bio
Pam has over 25 years of experience in the development and implementation of strategies to improve customer experience, specifically focused on the effectiveness and efficiency of digital sales and service channels and contact center operations. Pam has successfully executed high-impact, strategic initiatives in all major business verticals including healthcare, retail, financial services, wholesale, and government. As the Practice Lead, Pam provides leadership, expertise, and insights to clients looking to transform their customer experience and drive towards best-in-class performance to strengthen customer loyalty, increase sales and improve profitability. Pam drives results through her passionate leadership and experience in process re-engineering, technology solutions, and organizational design.
