Your subscription gives you an account, which we call a channel. You can host an unlimited number of live and on-demand webinars on your channel.
BigMarker is a complete online event hosting and marketing solution. It gives you everything you need to create, promote, deliver, automate, monetize and grow your business using webinars and online events.
What is an attendee? What is a host?
An attendee is a person who attends your webinar. If you are on the 100-attendee plan, 100 people can attend your live webinars.
A host is a person on your team who can schedule and start webinars. For each plan, there is a specified number of host accounts included. You can purchase additional host licenses as add-ons.
How does the subscription work? Can I switch or cancel?
BigMarker is a subscription-based service, so your plan renews every month or year (depending on whether you choose to pay monthly or annually). You can cancel your subscription at any time during your plan term to cancel the auto-renewal of your subscription.
What is a channel?
Your channel is the account where your live and on-demand webinars live.
If you’d like to host a separate set of webinars for a different company, initiative, or content series, just create another channel. Billing is on a per-channel basis.
How does the free trial work?
Your 7-day free trial includes all features and you can host webinar for up to 10 people.
If you decide to not continue using BigMarker when your trial expires, your account becomes inactive. You won’t be able to schedule new webinars, and people won’t be able to register for webinars you’ve already scheduled.
How does selling tickets work?
When people register for a paid event, they must provide a major credit card to secure their spot. BigMarker securely processes the payments.
BigMarker charges a 5% transaction fee, and you keep 95 cents of every dollar you make.
What forms of payment do you accept?
Visa, Mastercard, Discover, AMEX, and PayPal. If you’re on a BigMarker Custom / Enterprise plan, we can also invoice you.
How much storage do I get?
Your subscription includes unlimited live and on-demand webinars up to 1TB of storage, which is enough for approximately 2,000 recorded webinars.
Do you offer education/non-profit discounts?
Yes, we do! Just email us at firstname.lastname@example.org from your .edu or .org email address, and we’ll respond in a jiffy.
How does BigMarker protect my data?
We use industry standard SSL and HTTPS encryption, just like your bank’s website. We’re a PayPal and Authorize.net verified merchant.
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