According to Jeanne Bliss, “Memory creation is the currency of your brand.” The question is...how do you want to be remembered? In this fireside chat hosted by Nutshell’s VP of Customer Experience Katherine Mays, Jeanne will discuss the “Know It, Build It, Live It” framework that she uses to help companies define their purpose, how to create a “respect-delivery machine” for both customers and employees, and the commitments required to create an impeccable customer experience from the ground up. If you think that customer success should only be owned by your Customer Success team, tune into this session for a much-needed wakeup call.
Friday, February 5, 2021 at 4:15 PM
Eastern Time (US & Canada)
Katherine joined Nutshell in 2015 with a mission of helping the people around her succeed in their goals and has been strengthening the team’s customer experience muscle ever since. As a big fan of positive psychology and personal growth concepts,...
Nutshell is a sneaky powerful CRM and sales automation platform that helps sales teams win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell offers award-winning features, unlimited data and contact storage, and world-class live support.
BOUNDLESS is Nutshell’s annual free virtual conference, dedicated to providing sales, marketing, and customer success professionals with practical tools and strategies to make them better at their jobs.