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ABOUT THIS SESSION
According to Jeanne Bliss, “Memory creation is the currency of your brand.” The question is...how do you want to be remembered? In this fireside chat hosted by Nutshell’s VP of Customer Experience Katherine Mays, Jeanne will discuss the “Know It, Build It, Live It” framework that she uses to help companies define their purpose, how to create a “respect-delivery machine” for both customers and employees, and the commitments required to create an impeccable customer experience from the ground up. If you think that customer success should only be owned by your Customer Success team, tune into this session for a much-needed wakeup call.
ADDITIONAL INFO
  • When: Eastern Time (US & Canada)
  • Duration: 45 minutes
  • Price: Free
  • Language: English(Customized)
  • Who can attend? Everyone
  • Dial-in available? (listen only): Yes.
  • Dial-in Number: 1 (312) 248-9348
  • Dial-in ID: 217948#
  • Dial-in Passcode: 3278#
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