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Name
Jeanne Bliss
Title
Customer Experience Advisor and four-time best-selling author; Founder of Customer Bliss, Co-founder of the Customer Experience Professionals Association
Bio
Known fondly as the “Godmother” of customer experience, Jeanne Bliss helps companies and people become the best version of themselves. She guides them to define, build, and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships.
Creating these deeper bonds has been Jeanne’s singular mission for over 35 years. First, as the inaugural Chief Customer Officer at Lands’ End, Coldwell Banker, Allstate, and Microsoft Corporations. Then since 2002, guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision.
She has shepherded a whole new breed of leader into the marketplace prepared to lead this change through her pioneering years as a practitioner, experience coaching global leaders, her four game-changing books, and as cofounder of the Customer Experience Professionals Association.
Creating these deeper bonds has been Jeanne’s singular mission for over 35 years. First, as the inaugural Chief Customer Officer at Lands’ End, Coldwell Banker, Allstate, and Microsoft Corporations. Then since 2002, guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision.
She has shepherded a whole new breed of leader into the marketplace prepared to lead this change through her pioneering years as a practitioner, experience coaching global leaders, her four game-changing books, and as cofounder of the Customer Experience Professionals Association.
