AI is transforming customer experience, giving brands the opportunity to deliver more intuitive, personalized interactions at scale. But for enterprises operating across multiple brands, regions, and teams, knowing where and how to deploy AI agents can be complex.
Join Caitlin Robinson, VP of Experience Design at Publicis Sapient, and Mike Lisavich, Senior Director of Product Management at Klaviyo, as they explore where AI agents can deliver the greatest impact, when human judgment still matters, and how a Vertical Brand Agent can unify product discovery, sales, and service. Discover how AI-powered experiences can go beyond efficiency to drive stronger customer loyalty, retention, and repeat revenue.
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ADDITIONAL INFO
When:
Tuesday, November 10, 2026 · 8:00 a.m.
Pacific Time (US & Canada)
Caitlin Robinson is has twenty years building and leading design, product and research organizations for global brands. At R/GA, she led UX for the first major Nike.com redesign since 2008, launched in 96 markets and driving 42% growth in owned...