On- Demand: Restoring passenger confidence in rail: the power of demand management
ABOUT THIS WEBINAR
Over the past year rail passenger numbers have fallen significantly and remain low, even where COVID-19 restrictions are being lifted. Operators need to bring passengers back on board, and the public need information to feel in control, safe and reassured.
This session will debate how rail can reduce uncertainty and increase confidence in travel with digital solutions in stations, on platforms, in trains, and on mobile apps. Which carriages are busiest when? Where should people walk and stand?
A live audience will hear from the International Union of Railways’ (UIC) Passenger Director and its COVID-19 Taskforce Chair, Marc Guigon, a leading urban rail operator, and passenger flow experts, Veovo.
Introduction: Jules Omura
Opening remarks: Dr Carsten Lotz
Presentation 1: Re-building Passenger trust: Managing demand during and after the COVID-19 pandemic: Juan Tébar
Presentation 2: Restoring Passenger Confidence on rail: Solutions proposed by Railway Companies: Marc Guigon
Presentation 3: Building confidence is a pre-requisite to a Quick return to pre-pandemic ridership: Peter Knudsen
Presentation 4: Restoring Passenger Confidence in TfL: Connecting emotionally with our customers.: Frank Ibe
Juan has almost 20 years of experience in the railway sector. He currently oversees a team committed to providing the best service and highest standards of safety and technical expertise at Madrid Metro. Prior to joining Metro de Madrid, Juan...
Passenger Director & Coordinator COVID-19 Taskforce, International Union of Railways (UIC)
Marc Guigon is Passenger Director at UIC (International Union of Railways). He is responsible for Passengers activities, including development of High-Speed Rail in the world, Railway Stations, Ticket Distribution, Regional and Commuter Train...
Peter works with some of the world’s busiest transit hubs and airports, including Schiphol and JFK, to ensure that they have the best data-driven insight to plan and optimise operations and customer experiences. Peter has over 20 years´ experience...
Head of Bakerloo & Victoria Line Operations, Transport for London
Frank is a leader in rail transport operations & the customer service industry, with over 24 years of senior management experience leading large teams. He works with key stakeholders and local government officials in order to continually deliver...
Carsten is a Partner in McKinsey’s Paris office, and leads McKinsey’s global transport infrastructure work, with an emphasis on knowledge and people development. His infrastructure experience spans industry sectors, and includes megaproject...