On- Demand: Restoring passenger confidence in rail: the power of demand management

Over the past year rail passenger numbers have fallen significantly and remain low, even where COVID-19 restrictions are being lifted. Operators need to bring passengers back on board, and the public need information to feel in control, safe and reassured.

This session will debate how rail can reduce uncertainty and increase confidence in travel with digital solutions in stations, on platforms, in trains, and on mobile apps. Which carriages are busiest when? Where should people walk and stand?

A live audience will hear from the International Union of Railways’ (UIC) Passenger Director and its COVID-19 Taskforce Chair, Marc Guigon, a leading urban rail operator, and passenger flow experts, Veovo.
  • Introduction: Jules Omura
  • Opening remarks: Dr Carsten Lotz
  • Presentation 1: Re-building Passenger trust: Managing demand during and after the COVID-19 pandemic: Juan Tébar
  • Presentation 2: Restoring Passenger Confidence on rail: Solutions proposed by Railway Companies: Marc Guigon
  • Presentation 3: Building confidence is a pre-requisite to a Quick return to pre-pandemic ridership: Peter Knudsen
  • Presentation 4: Restoring Passenger Confidence in TfL: Connecting emotionally with our customers.: Frank Ibe
  • Panel Discussion & Audience Q&As: All speakers
  • Closing remarks: Dr Carsten Lotz
  • Price: Free
  • Language: English
  • Who can attend? Everyone
  • Dial-in available? (listen only): Not available.
To invite people, share this page: