High job satisfaction within the public service improves productivity and ultimately leads to better citizen outcomes. While digital technology and automated HR workflows play a crucial role, these investments need to be supported by the existence of underpinning workforce frameworks, strategies, policies, and governance structures.

Intermedium’s new Digitally Empowered Employee Readiness Indicator (DEERI) assesses the degree to which the governments of Australia and New Zealand have put into place these necessary enablers for building public sector job satisfaction.

Join us online as Intermedium facilitates a thought provoking dialogue exploring the future of employee experience in the public sector.

This event is sponsored by ServiceNow.
Judy Hurditch
Principal Analyst, Intermedium
Margot Foley
Solution Specialist, Employee Experience, ServiceNow.
Margot has spent the past 20 years helping world-class organisations realise the value through the application of technology to drive productivity. The disruption to workforces due to COVID-19 has accelerated the need for digitisation and the drive for organisations to gain top-line value.

Margot works with ServiceNow’s Public Sector customers to deliver value through the application of workflow and automation to bring process improvements which can deliver up to 80% improvement of productivity.
Dr. Eva Balan-Vnuk
Executive Director, Chief Information Officer, ICT and Digital Government. Department of the Premier and Cabinet
Eva is responsible for the strategic leadership and delivery of technology, digital and cyber security services for South Australia Government in order to benefit citizens, businesses and public servants. Prior to this role, Eva worked for Microsoft in Europe, Asia and Australia, most recently as State Director for Microsoft South Australia. Eva has a PhD in innovation and entrepreneurship from the University of Adelaide with her thesis focused on the financial viability of non-profit social enterprises.

In 2016, with a group of similarly-minded women, Eva established HerTechPath Incorporated to celebrate and inspire careers for women and girls in the technology sector. HerTechPath provides an easy way for women working in the technology sector in South Australia to give back by delivering briefings to high schools to inspire and be visible role models for girls to encourage them to consider careers in this disruptive, exciting and important sector.
Chris Fechner
Chief Customer and Digital Officer
Chris Fechner became Queensland’s first Chief Customer and Digital Officer in February 2020. A key focus for Chris in this role, is driving customer and digital transformation across government.
Chris brings to the department a wealth of digital and IT experience as a Senior Executive in both the Queensland and NSW Public Service.
Most recently as Chief Digital and Product Officer, Service NSW, Chris was the driving force behind the implementation of the global standard in customer service and digital excellence in delivering customer centric technology and services.
Jane Latimer
Capability Design at the NSW Public Service Commission
Jane Latimer is currently Principal Advisor, Capability Design at the NSW Public Service Commission and has been in the role for just over two years. Prior to this Jane worked in several NSW public sector agencies as a specialised Organisation Development consultant/manager focussing on capability uplift across areas such as leadership, performance management, culture, team performance and also partnered with many business units to support required technical skill development.

Jane is currently completing a Graduate Diploma in Business Psychology at Macquarie University which is bringing a new lens to her work delivering cross sector initiatives in Digital, HR and People Manager Capability uplift.
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