Digitalizing Distribution - How to Deliver Real Customer Value?

Despite years of investment in digitisation, insurance customers still face friction – and agents remain bogged down by admin. This session explores how leading carriers are finally delivering the seamless, trusted, and human experiences the industry has long promised. From unlocking instant interactions to empowering agents with smarter tools, discover how digital transformation is redefining the customer journey. Join our experts as we unpack what’s holding insurers back, how AI can enhance – not replace – the human touch, and why customer lifetime value must become the next critical CX metric.