WEBINAR DETAILS
  • About
    The perfect pairing of technology and human touch is essential for providing excellent claims handling. Join us live on October 12th as our panel from MassMutual, Insurance Evolution Partners and EIS offer answers to the following questions:
     
    1. Why is it so crucial to maintain the human touch and how can empathy play a pivotal role in the claims process?
    2. Where does technology and digitisation come into the picture to maximise customer satisfaction and communication during the claims process?
    3. What are some of the opportunities & challenges that insurance companies face when combining empathy and technology?
  • Duration
    1 hour
  • Price
    Free
  • Language
    English
  • OPEN TO
    Anyone with the event link can attend
  • Dial-in available
    (listen only)
    Not available.
FEATURED PRESENTERS
  • Webinar hosting presenter

    Kathryn Turgeon

    Head of Life & Annuity Claims
    Kathryn Turgeon is currently the Head of Life & Annuity Claims for MassMutual. With a master’s in Business Management, she has worked in the Insurance field for over 24 years serving in various roles within Insurance Operations inclusive of...
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  • Webinar hosting presenter

    Bryan Falchuk

    Founder & Managing Partner
    Bryan Falchuk is the Founder and Managing Partner of Insurance Evolution Partners, which advises carriers and their partners on how to navigate an evolving industry facing disruption and change. He is also the President & CEO of Insurance industry...
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  • Webinar hosting presenter

    Philippe Lafreniere

    SVP & Advisor, Strategic Accounts
    Philippe Lafreniere has been in the insurance and insurance technology field for 30 years. Philippe started his career in insurance sales and underwriting for a Canadian national insurer, eventually deploying technology and launching the first...
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  • Webinar hosting presenter

    Emil Hannesbo

    Moderator, Global Content Manager
    Emil is the Global Content Manager at Insurtech Insights, where he leads the ITI content team’s efforts for the USA, EU & Asia conferences. In his role, Emil is responsible for the conference agenda and speaker engagement strategy, as well as the...
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  • 1585416292-8a38747e13987d56

    Insurtech Insights

    Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.
    Full Profile
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