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Name
Kathryn Turgeon
Title
Head of Life & Annuity Claims
Bio
Kathryn Turgeon is currently the Head of Life & Annuity Claims for MassMutual. With a master’s in Business Management, she has worked in the Insurance field for over 24 years serving in various roles within Insurance Operations inclusive of leading and coaching Continuous Improvement for 6 years.
During this time her focus has been building strong relationships to help shift mindsets and behaviors that embrace lean principles into business operating strategies while creating a culture of continuous improvement and respect for people. As a Claims leader, her mission is to build a culture of service professionals who demonstrate empathy and compassion while delivering a personalized experience based on the needs and wants of the customer.
On a personal note, Kathryn is a mother of 3 and grandmother of 2. She has a passion for learning, the outdoors and spending time with her family.
During this time her focus has been building strong relationships to help shift mindsets and behaviors that embrace lean principles into business operating strategies while creating a culture of continuous improvement and respect for people. As a Claims leader, her mission is to build a culture of service professionals who demonstrate empathy and compassion while delivering a personalized experience based on the needs and wants of the customer.
On a personal note, Kathryn is a mother of 3 and grandmother of 2. She has a passion for learning, the outdoors and spending time with her family.
