Change is the only Constant in the Contact Centre

The pandemic has accelerated digital transformation by up to seven years according to a Mckinsey & Company report. Businesses have had to adapt rapidly to continue delivering on excellent customer and agent experience.

Tara Aldridge, Vonage, Snr Manager Deliver Service will talk about:

- Demand from customers is changing and contact centre leaders need to reimagine customer service today for whatever tomorrow brings
- The agent experience rapidly changed and continues with new remote and hybrid working environments and the need to empower them to deliver exceptional CX
- Evolve your contact center with the flexibility and agility you need to deliver the best service experiences by choosing an innovative technology partner today for tomorrow