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Name
Mike Ortegon
Title
Senior Global Client Solution Manager at yoummday
Bio
Mike Ortegon has spent more than 25 years in customer experience, sales and operations, with much of his career focused on technology, travel, hospitality, and vacation rentals.
Following more than a decade with HomeAway, Vrbo and Expedia Group, Mike is now Senior Director of Global Customer Solutions at yoummday, where he works at the intersection of travel, CX, technology and BPO.
Having worked with businesses and teams across North America, Europe, Latin America and Asia-Pacific, Mike brings a global perspective to the challenges facing travel brands today, from rising guest expectations and regulation to AI and the changing role of human customer service.
Most of all, he enjoys bringing people together to exchange ideas, challenge conventional thinking and explore how technology with humans firmly in the loop, can enable smarter, more personal and more meaningful customer experiences.
Following more than a decade with HomeAway, Vrbo and Expedia Group, Mike is now Senior Director of Global Customer Solutions at yoummday, where he works at the intersection of travel, CX, technology and BPO.
Having worked with businesses and teams across North America, Europe, Latin America and Asia-Pacific, Mike brings a global perspective to the challenges facing travel brands today, from rising guest expectations and regulation to AI and the changing role of human customer service.
Most of all, he enjoys bringing people together to exchange ideas, challenge conventional thinking and explore how technology with humans firmly in the loop, can enable smarter, more personal and more meaningful customer experiences.
