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Name
Susan Rice
Title
Senior Customer Success Manager, FieldWare
Bio
Susan has 33 years of hands-on experience in both adult and juvenile probation. She served as a line officer and chief probation officer in Indiana. She led policy reform, staff development, and operational improvements within the justice system.
Susan is the immediate past president of the American Probation and Parole Association (APPA), the leading voice for community corrections. She has been actively involved in shaping national standards, advancing evidence-based practices, and promoting professional development.
As FieldWare's leader of Customer Success and Support, Susan partners with justice agencies to implement digital tools and ensure effective onboarding, training, and long-term client impact.
Susan is the immediate past president of the American Probation and Parole Association (APPA), the leading voice for community corrections. She has been actively involved in shaping national standards, advancing evidence-based practices, and promoting professional development.
As FieldWare's leader of Customer Success and Support, Susan partners with justice agencies to implement digital tools and ensure effective onboarding, training, and long-term client impact.
