Clare is an experienced client-side researcher, currently working for BT across B2B and B2C research projects. Alongside the day job, Clare leads an internal workgroup looking at how the BT insight team’s culture can be the best it can be. With focus on ensuring research and the research industry are inclusive across practices and culture, Clare is the original author of the MRS Clientside EDI Best Practice guides, first published in May 2022 and updated and relaunched in December 2024. She chaired the MRS New & Returning Talent work stream and is in the process of rescoping this for 2025.