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Name
Jay Nathan
Title
Chief Customer Officer, Higher Logic
Bio
Over the years, Jay has developed a methodology for building, scaling and operating customer-centered organizations through his various functional leadership roles. In 2017, Jay founded Customer Imperative, a consultancy focused on B2B SaaS, which eventually developed the Gain Grow Retain customer success leadership community. In 2020, Customer Imperative was acquired by Higher Logic and Jay joined the team as Chief Customer Officer.
