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Name
Veronica Naguib
Title
Co-Founder, Impact Sense
Bio
Experienced in both Service Design and UX, Veronica is an expert in transforming the CX discipline. She was part of the first Service Design Masters course in the UK over 13 years ago and has worked with diverse sectors from healthcare to transport. Some of the clients sheʼs worked with include Bupa, Sony PlayStation, Vodafone, British Airways, Greyhound Buses, British Gas, Channel 4, Ministry of Defence, TfL, NHS and more.
She previously headed up CX teams in the agency world, and is now the Managing Director of ImpactSense, an insight company who are disrupting the way research is done today.
She previously headed up CX teams in the agency world, and is now the Managing Director of ImpactSense, an insight company who are disrupting the way research is done today.
