Carissa Lim

Design & Innovation Lead @ Kaiser Permanente

Carissa Lim is a Design and Innovation Lead at Kaiser Permanente, the largest nonprofit healthcare provider in the USA. In her role, she focuses on using service design to amplify the voices of patients, providers, and staff to design solutions for complex healthcare challenges. Carissa has tackled projects ranging from designing ways to improve firearm safety and education, integrate telehealth into the hospital and home space, curating the technology experience for the KP School of Medicine, and developing curriculum to spread human-centered design across the organization. She holds a Masters in Integrated Product Design from the University of Pennsylvania and has held roles at the Penn Medicine Center for Healthcare Innovation, University of Vermont Medical Center, and more.