Joining CGI in 2019 John has 20 years experience in leading banking operations teams. Extensive background in operations management, decision sciences and consulting engagements in retail and mortgage servicing operations. Experienced in performance optimization, human factors design, loss mitigation, bankruptcy, foreclosure, decision science management, technology management, and default credit risk and regulatory compliance. Prior to joining the private sector John served in The United States Marine Corp as a Naval Aviator with 10 years of active duty service. John received his B.S. Accounting from the University of Florida and an M.S. Operations Research from the Naval Postgraduate School.