Edward Shumaker is a trainer for the North Carolina Department of Revenue’s Knowledge, Education & Outreach Division (KEO) and has been with the Department since 2014. He has held multiple roles with the agency, which include a Customer Service Representative, a Quality Assurance Analyst, and now an Education Officer. The KEO training team conducts taxpayer education initiatives across North Carolina to increase voluntary taxpayer compliance by providing customers with high quality resources and educational services. Edward graduated from New Mexico State University with a major in Criminal Justice.