Eveline Oehrlich is Chief Research Director at the DevOps Institute. She conducts research on DevOps culture, processes as well as Business and IT Automation. She held the position of VP and Research Director at Forrester Research, where she led and conducted research around a variety of topics including DevOps, Digital Operational Excellence, IT and Enterprise Service Management, Cognitive Intelligence and Application Performance Management for 13 years. She has advised leaders and teams across small and large enterprises on challenges and possible changes to people, process, and technology.