Gareth is responsible for the overall Start Up Loans customer experience and contact strategy. He leads all of the internal customer-facing teams, including Customer Services, Customer Relations and The HUB, our internal delivery partner.
With over 10+ years’ experience in private sector financial services, particularly business banking, and leadership, Gareth is passionate about building and leading high performing and diverse teams. He’s a telephony and web chat customer services specialist, having set up several award-nominated telephony and digital functions within a large financial services firm.