Esi Adeborna is a second year PhD student at the University of Massachusetts, Lowell and a full-time SAP technology consultant. Her doctoral research is in Quality Models for Web APIs, Gamification of Enterprise Resource Planning Systems and Algorithmic Biases in Machine Learning. She takes a multidisciplinary approach that encompasses the fields in sentiment analysis, service personalization and social sciences. She also holds a Master of Science in Information Technology and Master of Business Administration degree.