Joe Elbers

Head of Customer Success at Alt Legal

Joe Elbers is the Head of Customer Success at Alt Legal, where he leads the strategy and execution for delivering exceptional client outcomes and long-term customer value. He partners closely with Alt Legal customers to help them maximize the impact of the platform. Joe works cross-functionally with product, support, and operations teams to ensure customer feedback directly informs platform improvements and service delivery. His approach centers on creating trusted partnerships with clients while building repeatable programs that enable Alt Legal customers to scale confidently as their organizations grow. Based in Cleveland, Ohio, Joe has a passion for sharks and ocean conservation, and enjoys supporting efforts that protect marine ecosystems.