Matt Abadie is Senior Vice President of Professional Services at Exterro, where he leads the global services organization responsible for implementation, training, and presales across the full Exterro product portfolio, including eDiscovery, digital forensics, privacy, and data governance. His team owns the customer journey from pre-sale scoping through go-live and adoption, unifying Exterro's eDiscovery and Forensics services under one leadership structure. Mr. Abadie is currently building AI- and agent-driven delivery operations that bring real-time customer intelligence to services delivery, an approach he believes will define the next generation of professional services in legal technology.
Prior to joining Exterro, Mr. Abadie spent 30 years scaling consulting, professional services, and cloud operations organizations across enterprise software. He directed global business operations for SAS Institute's cloud portfolio, serving more than 600 enterprise customers, and previously led a 100-plus-person global professional services organization at IBM and AT&T focused on enterprise commerce and cloud application delivery, including work with some of the nation's largest financial institutions. His background spans P&L ownership, legacy-to-SaaS transformation, and post-acquisition customer migration, giving him a practical view of what it takes to deliver complex technology programs at scale.
Mr. Abadie holds a Bachelor of Science in Mathematical Sciences from the University of North Carolina at Chapel Hill. He is based in Durham, North Carolina.