Cassie Hayes is a HoneyBook Pro and founder of the Premier Ops Spot, where she helps service providers set up simple, thoughtful systems that allow them to step away without everything falling apart (and without losing the personal touch). For the past 15 years, the bulk of Cassie’s work has involved training and onboarding staff, volunteers, and business owners, translating complex processes into easy-to-understand steps. As a 4th-generation small business owner, she loves empowering business owners to feel confident their systems will support their real life.