Elena Krafft serves as the Outreach Specialist for the Beneficiary and Family Centered Care National Coordinating Center (BFCC-NCC). She leads the outreach and education efforts of the BFCC-NCC to increase awareness about Medicare’s Quality Improvement Organization Program and the services available to protect Medicare rights. She also leads the BFCC-NCC’s National Beneficiary and Family Advisory Council in an effort to engage Medicare beneficiaries and caregivers in quality improvement initiatives. She has a Master’s Degree in Public Health and is a Certified Health Education Specialist.