David Done OBE is CEO of RHP, one of the most exciting and innovative social enterprises in the UK, and winner of Not for Profit of the Year at the 2017 UK Business Awards. RHP provides affordable housing to people in west London. It has a unique culture regarded as one the most inspirational places to work in the country and IIP Platinum Employer of the Year for 2018. Topping housing’s innovation index for the past 4 years, RHP is leading the way on digitalisation and delivering housing services online. David is a recognised thought leader in the sector ranked in the top 10 of 24 Housing’s most influential people. His expertise is in business transformation and organisational development, driven by a passion for creating inspirational cultures capable of delivering world beating customer service.