Jim has over 10 years of experience formulating growth strategies and improving operations for technology companies. Jim has advised clients on a number of issues ranging from post-sales operating model design, customer support strategy development, revenue growth strategy, and new product design and launch. Jim’s most recent client work has focused on the development of a post-sale operating model for a $1B enterprise software company. Jim led the design and implementation of a customer engagement model spanning the customer support, customer success, and professional services organizations.