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Name
Katherine McLoughlin
Title
Head of Aftersales, LSH Auto
Bio
Katherine McLoughlin’s extensive automotive industry experience spans both retail and manufacturer environments. Having held key roles at Mercedes-Benz UK before joining LSH Auto in 2020, Kath has a unique dual perspective on the evolving needs of franchised workshops and customer service excellence.
In her career, Kath has led initiatives focused on operational efficiency, customer experience, and innovation in aftersales services. Her background includes delivering strategic projects that leveraged technology, data, and cross-functional collaboration to drive performance and profitability. With deep insight into dealer network operations and OEM expectations, Kath understands the importance of combining timely service delivery with a connected, full-service offering to meet customer demands.
In her career, Kath has led initiatives focused on operational efficiency, customer experience, and innovation in aftersales services. Her background includes delivering strategic projects that leveraged technology, data, and cross-functional collaboration to drive performance and profitability. With deep insight into dealer network operations and OEM expectations, Kath understands the importance of combining timely service delivery with a connected, full-service offering to meet customer demands.
