About
Aftersales loyalty is critical to long term dealer profitability, yet service and repair customers are increasingly demanding greater transparency, convenience and clarity.

This Automotive Management webinar will examine how aftersales teams can improve customer experience, build trust and encourage repeat business.

This session will explore how clearer communication and smarter use of the latest digital tools can help service teams demonstrate value and strengthen customer relationships.

Panel to be announced.
When
Tuesday, February 10, 2026 · 2:00 p.m. London (GMT +0:00)
Presenters
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Bauer Media
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Tom Seymour
Contributing Editor, AM
Tom Seymour is an experienced B2B journalist with over 20 years of expertise in the automotive retail sector. Since becoming a freelance writer in 2015, he has contributed to a wide range of automotive, business and technology publications.

As a contributing editor for Automotive Management (AM), Tom brings his deep industry knowledge to his role as a webinar host, where he leads insightful discussions on the latest trends and developments shaping the automotive industry.
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Richie Robinson
Aftersales Strategy Director, CitNOW Group
Richie Robinson is the Aftersales Strategy Director at CitNOW Group, a global provider of award winning automotive solutions that drive efficiencies and seamlessly transform every customer moment. With 35 years of experience in the Aftersales sector, Richie has led large scale dealership workshop operations before transitioning into Aftersales software, where he has collaborated with retailers, OEMs, and technology partners to deliver industry leading systems that enhance efficiency, drive revenue, and strengthen customer engagement.

Richie is passionate about creating solutions that not only improve operational efficiency but also elevate the customer experience throughout the Aftersales journey. His focus on innovation and continuous improvement ensures that every initiative delivers measurable value for both businesses and their customers.
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