Beyond the Check-In: What Officers Can Change Between Visits

A positive drug screen leaves an officer unsure whether use is new. A client misses court despite having a supervision plan. Meanwhile, routine requests bring people into an office where staff are already stretched. What could your team change between contacts to get better information, reach clients sooner, and focus on time where it matters?

This webinar puts three practical changes to the test. First, practitioners will show how they reconsidered drug and alcohol testing to answer the questions their programs faced, including how one court approached lingering positive urine screens. Next, the panel will examine how reminders, remote check-ins, and access to local resources can help clients meet requirements without adding unnecessary office visits. Finally, a program operations expert will walk through the work required to make either approach function: who reviews information, who contacts the client, what happens when a client cannot use the technology, and how the team knows whether the change is helping.

Attendees will make a choice at the start of each scenario, then compare it with what programs tried, what changed, and what limitations they encountered. They will leave with a simple action plan for one gap in their own program: the change to test, the person responsible for responding, and a measure of success.

Seats are limited—register now to reserve your spot! Please note: A certificate of completion will be provided after viewing the webinar in its entirety. Unfortunately, this presentation does not offer credit for continuing education purposes. Please also note that if you miss this live, it will be recorded and available on demand on the APPA website under "Past Webinars" here: https://www.appa-net.org/eweb/DynamicPage.aspx?webcode=Training-Online Thank you!