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About This Webinar
Meet your newest member benefit– Realtor.com+

Now available to Hive MLS members, Realtor.com+ brings client searches, listings, and messages into one protected, branded, and collaborative space — so you can stay in sync with your clients from click to close.

Join us for one of our live training and product demos, where we'll review this exciting new tool and provide all the information you need to get started.
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Heather Hwang
Customer Education and Training Specialist for Realtor.com®
Heather Hwang is a Customer Education & Training Specialist with the Realtor.com® Customer Education & Training team, where she helps agents and brokers turn industry-leading tools into real-world performance. Her sessions are known for being engaging, practical, and immediately actionable — the kind of training you can put to work before the next client call.

She brings more than 12 years of experience building and delivering high-impact learning programs for a Fortune 500 financial services organization, leading initiatives focused on customer experience, platform adoption, and business transformation. From coast-to-coast roll-outs to international launches, Heather has a gift for breaking down complex ideas into clear strategies that drive results.

Get ready for a session that’s fast-paced, insight-packed, and loaded with takeaways you can use the moment you get back to your office.
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Taylor Kirley
Sr. Customer Account Manager
Technology should solve problems, not create them. For half a decade, Taylor Kirley, has been focused on unlocking tangible outcomes for the agents she supports–equipping them with proven best practices and efficient workflows that streamline client collaboration. By simplifying the technical side of the business, Taylor helps agents move past technical hurdles, so they can spend more time on what they do best: building relationships and closing deals.
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Jessie Gilbert
Sr. Customer Account Manager
Technology should be an asset, not a barrier. Jessie Gilbert brings over a decade of leadership experience to her role as a Senior Customer Account Manager with Realtor.com. With a passion for mentoring and coaching others, she specializes in bridging the gap between complex software and daily agent success. Her training style is rooted in patience and clarity, breaking down Realtor.com®+™ into digestible, actionable steps that empower agents to work smarter, not harder. Her goal for every session is to ensure every participant walks away feeling confident, capable, and ready to take the next step!
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