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About This Webinar
Join a candid customer-only roundtable bringing together the Exterro Product Services team and peers who have navigated complex implementations, major upgrades and workflow optimization engagements. Topics will include implementation, best practices, internal team structure for successful deployment, upgrade planning, post-go-live optimization and using Product Services strategically.
When:
Tuesday, September 22, 2026 · 2:00 p.m. · Central Time (US & Canada)
Duration: 1 hour
Language:
English
Who can attend? Everyone
Dial-in available?
(listen only): No
Featured Presenters
Senior Vice President, Professional Services
Matt Abadie is Senior Vice President of Professional Services at Exterro, where he leads the global services organization responsible for implementation, training, and presales across the full Exterro product portfolio, including eDiscovery, digital forensics, privacy, and data governance. His team owns the customer journey from pre-sale scoping through go-live and adoption, unifying Exterro's eDiscovery and Forensics services under one leadership structure. Mr. Abadie is currently building AI- and agent-driven delivery operations that bring real-time customer intelligence to services delivery, an approach he believes will define the next generation of professional services in legal technology.
Prior to joining Exterro, Mr. Abadie spent 30 years scaling consulting, professional services, and cloud operations organizations across enterprise software. He directed global business operations for SAS Institute's cloud portfolio, serving more than 600 enterprise customers, and previously led a 100-plus-person global professional services organization at IBM and AT&T focused on enterprise commerce and cloud application delivery, including work with some of the nation's largest financial institutions. His background spans P&L ownership, legacy-to-SaaS transformation, and post-acquisition customer migration, giving him a practical view of what it takes to deliver complex technology programs at scale.
Mr. Abadie holds a Bachelor of Science in Mathematical Sciences from the University of North Carolina at Chapel Hill. He is based in Durham, North Carolina.
Prior to joining Exterro, Mr. Abadie spent 30 years scaling consulting, professional services, and cloud operations organizations across enterprise software. He directed global business operations for SAS Institute's cloud portfolio, serving more than 600 enterprise customers, and previously led a 100-plus-person global professional services organization at IBM and AT&T focused on enterprise commerce and cloud application delivery, including work with some of the nation's largest financial institutions. His background spans P&L ownership, legacy-to-SaaS transformation, and post-acquisition customer migration, giving him a practical view of what it takes to deliver complex technology programs at scale.
Mr. Abadie holds a Bachelor of Science in Mathematical Sciences from the University of North Carolina at Chapel Hill. He is based in Durham, North Carolina.
Director of Professional Services
Vanessa Graham is Director of eDiscovery Professional Services at Exterro, where she leads the teams responsible for delivering eDiscovery implementations, integrations, migrations, and optimization engagements for Exterro customers. With a background in professional services, program management, and customer operations, Vanessa brings extensive experience leading complex enterprise technology implementations. In her role, she works closely with customers and Exterro teams to navigate technical dependencies, project planning, organizational readiness, and adoption, with a focus on helping customers get the greatest long-term value from their Exterro investment.
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