From browse to buy: Freedom Furniture’s CX secrets
About
Discover how Freedom Furniture turns browsing into buying with AI-powered product discovery and seamless omnichannel shopping. In this live session, learn practical tactics to enhance customer experiences, drive conversions, and enter 2026 ahead of the competition.
When
Thursday, January 29, 2026 · 11:00 a.m.
Sydney (GMT +11:00)
Agenda
Enhancing customer experience in retail using SAP solutions.
Personalisation, loyalty programs, and omnichannel retail strategies.
Real-world example: Freedom Australia (pending approval).
Using data and analytics to drive CX decisions.
Presenter
Inside Retail
As a trusted voice to the industry for over 40 years, Inside Retail’s dedicated journalists and industry insiders deliver unparalleled news, analysis and trends on retail across the globe.
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