Insurance customers can be fickle. It only takes one negative experience along the customer journey to precipitate a search for the next carrier so it’s crucial that you meet expectations and deliver. Ultimately, your customers are unenthusiastic and passive when buying your product, harmful to your business when unfulfilled but potential salespeople when satisfied. But currently, customer churn accounts for $470bn (£336bn) in losses across Life and P&C premiums worldwide and only 29% of customers are satisfied with their current insurer. So as an industry, we’re not doing great.
In this session we’ll learn how to engender loyalty among your customers and give them an experience that turns them into great proponents of your company.
Agenda
Where do insurers lose their customers along the journey?
What are the proven tactics for reducing customer churn?
How do you make your customers your biggest advocates?
Johan Sundström has more than 20 years of experience in payments and loyalty. In companies like Nordea, Affinion International/CX Loyalty and Trustly Group Johan has worked closely with both large incumbent insurance companies as well as...
Matt Kenyon is a Moderator and Content Producer at Insurtech Insights.
In the last three years, Insurtech Insights has created one of the largest ecosystems of insurance technology executives across the globe, with events across Europe, Asia...
Head of Digital Engagement at AXA Group Emerging Technologies & Data
With over 15 years' experience spanning over 20 countries, Joanne is a passionate professional who aims for digital transformation leveraging UX, Technology and Innovation as strategic pillars to reach a superior customer experience. She currently...
Assaf is the Co Founder, President and COO of Sproutt.
Previously Assaf was Chief Insights Officer at Amobee, a wholly owned subsidiary of Singtel and prior to that Assaf was Co-Founder and COO at Kontera, that was acquired by Singtel in June...
Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.