State of the Industry: 3rd Annual Grocery Digital Maturity Benchmark

Amarjot Mokha is the Co-Founder & Chief Operations Officer at Incisiv. He has more than 17 years of industry experience across Retail, Consumer Goods and Aerospace in diverse roles in digital strategy consulting, data-driven insights, operational implementation and business development with Fortune 100 clients.

Led roadmap definition and implementation of a custom-built store application and back-office system for a leading pharmacy retailer including plan management, overseeing 300+ global team of developers and architects, rollout planning and operating model design.

Led roadmap definition for creation of a unified digital platform for 3 brands of a leading apparel retailer in the US. The assessment included peer benchmarking (financial and functional), assessment of site operations, key enabling functions: merchandising, supply chain, marketing, people, customer support and IT, the definition of target operating model, requirement for a unified platform, business case and implementation plan.

Led roadmap definition for omnichannel transformation of a leading specialty retailer in the US including functional prioritization, platform selection, the business case for marketplaces and category expansion.

Steve Paro is the Chief Operating Officer and SVP of Product at ADC where he plays a crucial role in developing the company’s strategic roadmap which includes the development of our fulfillment orchestration platform, ShopperKit, and our Fresh Item Management platform, FreshIQ®. Prior to ADC, Paro had more than two decades of enterprise technology delivery experience. He has held numerous executive and operational leadership roles, most recently as ShopperKit CTO and Managing Partner of VelocityChain. Paro is a product veteran with a wide breadth of industry knowledge and commitment to customers. He prides himself in delivering unmatched experiences to customers and driving growth at scale as the industry continues to evolve.

Jennifer Strailey is editor in chief of Winsight Grocery Business. With more than two decades of experience covering the competitive grocery, natural products and specialty food and beverage landscape, Jennifer’s focus has been to provide retail decision-makers with the insight, market intelligence, trends analysis, news and strategic merchandising concepts that drive sales. She began her journalism career at The Gourmet Retailer, where she was an associate editor and has been a longtime freelancer for a variety of trade media outlets. Additionally, she has more than a decade of experience in the wine industry, both as a reporter and public relations account executive. She has a Bachelor of Arts degree in English from Boston College. Jennifer lives with her family in Denver.