Detective Sergeant John Menard joined the Toronto Police Service in 1998 and has spent the majority of his service dedicated to crimes involving technology. In 2003 he joined the Child Exploitation Section and became one of the first online undercover officers for the Toronto Police Service. Detective Sergeant Menard has partnered with numerous international law enforcement agencies in the global coordinated investigation into the distribution of child pornography. He became an expert in the field of internet facilitated crimes against children and was trained as a certified computer forensic examiner. In 2007 Detective Sergeant Menard transferred to the Intelligence Services Technological Crime Unit and worked three years as an expert in computer facilitated crimes and digital forensics. Promoted to Staff Sergeant in 2018, Detective Menard returned to Intelligence Services as the supervisor in charge of Cyber Operations.

Currently the Intelligence Services Cyber Operations unit includes computer forensics, the coordinated cyber centre, the covert online undercover group, the social media response teams and members engaged in the specialized defeat and interception of digital communications.