About This Webinar
This is an opportunity to engage in a small group, open discussion with a select group of your peers. This 60-minute roundtable will feature a brief 20-minute lecture led by Mariia Kaliuk, followed by an open discussion focused on confidently navigating the most common patient objections: cost, time, comfort, and appearance, while maintaining a supportive, trust-building conversation.

We recommend coming prepared with two questions and a pearl of wisdom to share with the group. Our goal is for you to leave with your questions answered and fresh perspectives on integrating LightForce into your practice. Spots are limited.
Agenda
  • Identify the most frequent patient objections and understand the underlying concerns behind each one.
  • Apply scripted yet natural responses that keep conversations positive, empathetic, and solution-focused.
  • Leverage visuals and examples to build trust, clarify treatment expectations, and create value during the consultation.
  • Redirect concerns with confidence, helping patients stay engaged and comfortable throughout the decision-making process.
Presenter
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    Mariia Kaliuk
    Treatment Coordinator, Leaside Orthodontic Centre
    Mariia is a Treatment Coordinator at Leaside Orthodontic Centre, where she’s been helping the clinic run smoother since 2021. Originally from Ukraine, she came to Canada in 2013 to study hospitality—and never stopped putting those skills to use.

    With over 9 years of customer service experience, Mariia focuses on improving patient communication, financial workflows, and internal systems. She’s especially passionate about creating structure that supports teams while keeping the patient experience front and centre.

    Outside of work, Mariia loves cooking international dishes and hosting friends—often turning “casual plans” into well-organized events with impressive snacks.
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