The Hidden Cost of Retention Bonuses and How Operators Are Fighting Back
About
Retention bonuses are how Betting & Gaming operators keep their best players coming back. They have also become one of the industry's fastest-growing fraud vectors. Professional fraud rings now take over established accounts, age their own profiles to fake legitimacy or buy aged verified accounts outright, hold them dormant to slip past the checks built for new players, then strike the moment a high-value retention offer lands. The account already looks trusted, so the abuse clears every filter and the loss surfaces only after the margin is gone. Our 2026 Fraud & AML Leaders Survey found 57% of operators now report fraud losses growing faster than revenue.
This discussion will bring together some of the most ambitious operators in Betting & Gaming for a frank conversation about defending retention spend without pulling back on the offers that drive loyalty. They will get specific about where retention abuse hides across the player lifecycle, how to catch it without adding friction for genuine players and how the operators who get this right turn fraud defense into a competitive edge as they scale.
When
Wednesday, 19/08/2026 · 2:00 p.m.
London (GMT +1:00)
Presenters
SBC Webinars
Ian Perrygrove
Chief Risk Officer, Kwiff
Savvas Ilipoloulos
Responsible Gaming & Player Protection Expert, Allwyn Hellas
Thomas Coelho
Vice President of Payments, Risk and Fraud, Playstar Casino
Daniel Sebes
Senior Director of Strategic, SEON
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