About
Too often, “security culture” gets reduced to annual training modules, phishing tests, or catchy posters. But real culture isn’t built on awareness gimmicks — it’s built on consistency, accountability, and leadership buy-in.

This session strips away the fluff and makes the case that security culture is not a feeling, but the outcome of enforcing fundamentals. If MFA is optional, patching lags, or leaders bypass controls, no amount of awareness training will create resilience.

Using real-world data, we’ll highlight how organizations that commit to cultural consistency reduce human-error-related incidents by over 70%, strengthen phishing reporting, and dramatically shrink their attack surface.

Attendees will leave with a blueprint for operationalizing culture: treating MFA, patching, least privilege, and logging as non-negotiable, tracking adoption through meaningful metrics, and reinforcing secure behavior at every level of the organization.
Presenters
H
Heartland Business Systems
J
Joe Gunnells
Information Security Consultant
1763573612-d3b4ca45b12059d5
Ben Hall
Senior Information Security Consultant
Ben is a Certified Information Systems Auditor (CISA) and a Certified Data Privacy Solutions Engineer (CDPSE) with over 18 years of Governance, Risk, Compliance, Information Security and Information Technology experience in the Banking, Financial, Insurance and Healthcare sectors. 

Prior to joining HBS, he held positions as Information Security Officer, Risk Manager, Lead IT Security and GRC Analyst, IT Operations Supervisor, and Systems Administrator. As a GRC Practice Manager and vCISO for HBS, he works with clients to support their information security, risk management and compliance efforts.

Ben has expertise in third-party risk management, change management, access control, security operations, business continuity and disaster recovery, security and risk management, and security awareness. Additionally, he has experience in IT governance, risk and compliance across numerous regulatory frameworks and has worked in IT operations, giving him a holistic view of how security impacts IT operations.

Ben served as the VP of the Information Systems Security Association (ISSA) board for the Des Moines, Iowa Chapter from July of 2019 to May 2022 and is active in the local ISACA and InfraGard chapters. Ben is also a part of the West Des Moines Leadership Academy Class of '22 - '23. In his free time, Ben enjoys spending time with family and friends, coaching his kids' sporting activities, and spending time outside in any capacity
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