How to answer queries about money: quotes, estimates and bills!

In this 45-minute session, Brian Faulkner will guide you through the essential skills needed to confidently handle client queries about money - from quotes and estimates to final bills.

Whether you're new to client-facing roles or looking to sharpen your communication skills, this webinar will help you:

• Understand and clearly explain the difference between quotes, estimates and bills
• Discuss costs and payment expectations with empathy and professionalism
• Apply consistent processes that build trust and reduce misunderstandings
• Support the financial health of your practice through better client communication

With decades of experience across more than 250 practices, Brian Faulkner brings a wealth of insight and a dynamic teaching style that makes learning both practical and enjoyable. This is your chance to gain expert guidance from one of the UK’s most inspiring voices in veterinary education.