About
Discover how secure payment credential management and intelligent recovery strategies can work together to improve authorization rates, protect recurring revenue, and retain more subscribers.

Failed recurring payments are more than a technical issue. They interrupt customer relationships, reduce lifetime value, and create revenue loss that subscription businesses may never recover.

Join recurring payments experts from IXOPAY and Vindicia for a practical discussion about reducing involuntary churn. You’ll learn how network tokenization and intelligent payment recovery complement each other across the recurring payment lifecycle—and how to apply both more effectively.

This educational session will explore proven optimization practices, common recovery gaps, and real-world lessons from subscription merchants. Attendees will also receive access to a recurring payments optimization guide.

In this webinar, you’ll learn how to:
● Identify the hidden revenue and retention costs of failed recurring payments
● Use network tokenization to keep payment credentials current and secure
● Combine credential management with intelligent recovery strategies
● Improve payment continuity without adding unnecessary customer friction
● Support PCI compliance through secure credential storage practices
● Apply practical techniques for increasing authorization and recovery rates
● Evaluate recurring payment performance across the customer lifecycle
When
Thursday, August 27, 2026 · 6:00 p.m. Bucharest (GMT +3:00)
Agenda
  • The hidden cost of involuntary churn
  • Why recurring payments fail—and which failures may be recoverable
  • How network tokenization improves payment continuity
  • The role of secure credential storage and PCI compliance
  • How tokenization and payment recovery work together
  • Examples and lessons from IXOPAY and Vindicia customers
  • Best practices for recurring payment optimization
  • Live audience Q&A
Presenters
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Kiel Cook
Principal Product Manager, IXOPAY
Kiel Cook is a Principal Product Manager with nearly two decades of experience in financial services and payments technology. At IXOPAY, he helps drive product innovation across payment orchestration and tokenization, with a focus on improving payment efficiency, security, and customer experience. His expertise spans product development, risk management, system optimization, and client engagement, helping merchants build more resilient payment strategies and improve performance across the payment lifecycle.
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Todd Doherty
Product Manager, Amdocs — Vindicia
Todd Doherty is a Product Manager with more than 15 years of experience building payment and digital commerce solutions. At Amdocs, he leads product for Vindicia Retain’s AI-powered payment recovery solution for subscription merchants and MarketONE’s Commerce Engine, with a focus on subscription billing, payment processing, and processor integrations.
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Masha Cilliers
Payment Industry Expert, iNED, Board Advisor [Moderator]
Masha Cilliers has been advising merchants and payment companies on ‘all things payments’ for many years. Masha previously held senior positions at Visa, Microsoft, Mastercard, CyberSource, and Worldline, and then became a consultant with Payment Options, as well as a Specialist Partner at Be Shaping the Future Consulting and Board Advisor to Limonetik (later Thunes). Currently, she acts as an Independent Executive Expert and holds positions of Non-Executive Director at Trust Payments and TrustUK Payments and Board Advisor at XanderPay.
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