How do humans shop for their four-footed friends? This session uncovers the realities of pet food shopping both offline and online, drawing on a multicountry study across the U.K., Germany and France. We’ll reveal how pet parents behave at the shelf in-store, how they navigate e-commerce environments and even how they turn to AI for tips and tricks to better care for their pets. Beyond consumer behavior, the study provides actionable insights that inform how our client, pet nutrition firm Edgard & Cooper, engages with retail partners and guides decisions around marketing, communication and pack design. All insights were generated through the Conveo platform, leveraging adaptive AI-led video and voice interviews. These included mobile in-store shopper missions, desk-based narrative interviews and missions and Conveo’s unique multimodal and “talk to your data” capabilities – turning raw consumer moments into illustrative, strategic takeaways.