AI is already accelerating state and local government modernization and promises more efficiency for government operations. But leaders should be mindful of an overlooked risk of AI: already-fragile resident trust could suffer even more. Consumer comfort with AI lags behind government deployments of the tech. If not managed proactively, this could present huge setbacks in modernization efforts.

So what’s driving this trust gap? Why do some residents see AI as a way to speed up services, while others see it as a threat to privacy? And how can agencies use this inflection point to actually improve resident trust?

In this session, we’ll pull back the curtain on the summer 2025 edition of PayIt’s Consumer Digital Government Adoption Index, showing exactly where residents are leaning in, where they’re holding back, and what your agency can do to turn skepticism into lasting trust.

You’ll learn:

-What residents expect from AI in government, and how their comfort with AI has shifted year over year
-How consumers view the risks and benefits of AI deployments
-Real-world advice for government leaders as they deploy AI solutions
-Practical actions to boost adoption, transparency, and confidence in your services